I had an ongoing spa problem intermittent for over a year sinking a few thousand dollars in with no luck resolving problem .bear valley spa worked with me in figuring out the best way to approach the problem. Seamed like every time I called a repair CO it wouldn’t do it I described the problem to Cris the spa tech and nailed my hotsprings spa ran flawlessly for over ten years before having any problems I would recommend a hotsprings tub to anyone .bear valley spas has been helpful though the years providing me with technical support since I do my own matinance. Two thumbs up.